{"id":31627,"date":"2023-02-11T20:52:51","date_gmt":"2023-02-11T14:52:51","guid":{"rendered":"https:\/\/www.dreamydressbd.com\/?page_id=31627"},"modified":"2023-02-11T22:50:58","modified_gmt":"2023-02-11T16:50:58","slug":"order-issues","status":"publish","type":"page","link":"https:\/\/www.dreamydressbd.com\/order-issues\/","title":{"rendered":"Order Issues"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31627\" class=\"elementor elementor-31627\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b26f5f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b26f5f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cced913\" data-id=\"cced913\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-395965d elementor-widget elementor-widget-heading\" data-id=\"395965d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order Issues<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f82d54b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f82d54b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a841e5e\" data-id=\"a841e5e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2356199 elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"2356199\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<nav migration_allowed=\"1\" migrated=\"0\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-2356199\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31688\"><a href=\"https:\/\/www.dreamydressbd.com\/order-issues\/\" class=\"elementor-item\">Order Issues<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31687\"><a href=\"https:\/\/www.dreamydressbd.com\/membership-scheme\/\" class=\"elementor-item\">MEMBERSHIP SCHEME<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31686\"><a href=\"https:\/\/www.dreamydressbd.com\/delivery\/\" class=\"elementor-item\">Delivery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31685\"><a href=\"https:\/\/www.dreamydressbd.com\/returns-refunds\/\" class=\"elementor-item\">RETURNS &amp; REFUNDS<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31697\"><a href=\"https:\/\/www.dreamydressbd.com\/product-size-guides\/\" class=\"elementor-item\">PRODUCT &amp; SIZE GUIDES<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31696\"><a href=\"https:\/\/www.dreamydressbd.com\/technical\/\" class=\"elementor-item\">TECHNICAL<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t\t<span class=\"elementor-screen-only\">Menu<\/span>\n\t\t<\/div>\n\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-2356199\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31688\"><a href=\"https:\/\/www.dreamydressbd.com\/order-issues\/\" class=\"elementor-item\" tabindex=\"-1\">Order Issues<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31687\"><a href=\"https:\/\/www.dreamydressbd.com\/membership-scheme\/\" class=\"elementor-item\" tabindex=\"-1\">MEMBERSHIP SCHEME<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31686\"><a href=\"https:\/\/www.dreamydressbd.com\/delivery\/\" class=\"elementor-item\" tabindex=\"-1\">Delivery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31685\"><a href=\"https:\/\/www.dreamydressbd.com\/returns-refunds\/\" class=\"elementor-item\" tabindex=\"-1\">RETURNS &amp; REFUNDS<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31697\"><a href=\"https:\/\/www.dreamydressbd.com\/product-size-guides\/\" class=\"elementor-item\" tabindex=\"-1\">PRODUCT &amp; SIZE GUIDES<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-31696\"><a href=\"https:\/\/www.dreamydressbd.com\/technical\/\" class=\"elementor-item\" tabindex=\"-1\">TECHNICAL<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6db4d85\" data-id=\"6db4d85\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44c5fae elementor-widget elementor-widget-toggle\" data-id=\"44c5fae\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7211\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I'm missing an item from my order, what do I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7211\"><p>Please crosscheck your delivery bill with the items received in your package. The delivery bill inside the package will tell you the items you can expect to find inside. However, if there still seems to be a problem, please contact our customer care team with your order number and the missing item&#8217;s name. We will ensure a quick solution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7212\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I cancel my order after I\u2019ve confirmed it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7212\"><p>For Standard Delivery, you can cancel your order within a 12 hour window, until it has been dispatched. Please contact our customer care team with your order number. Orders cannot be cancelled after it has been dispatched. If you cancel your order within the 12 hour window, sign into\u00a0<u>your account<\/u>, click on \u2018My Orders\u2019 and then \u2018Cancel Order\u2019. The status will be changed to \u201ccancelled\u201d.<\/p><p>Unfortunately, Express Delivery orders\u00a0<strong>cannot<\/strong>\u00a0be cancelled.<\/p><p>If it\u2019s too late for you to cancel your order, you can return your order to us once you\u2019ve received them. Please check our\u00a0<u>Returns Policy<\/u>\u00a0to ensure a satisfactory shopping experience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7213\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I get a refund if the price has changed since I ordered it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7213\"><p>As we are an ecommerce company, our prices may change in response to trends, promotions and demand from customers. If you request a refund and your items meet our returns policy requirements, the amount refunded will correspond to the amount you originally paid for the items.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7214\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What do I do if I receive an incorrect item in my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7214\"><p>As soon as you discover an incorrect item, please contact our customer care team and let them know your order number and the incorrect item\u2019s name.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7215\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7215\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-double-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I edit my order after I\u2019ve placed it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7215\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7215\"><p>You cannot make any changes to an existing order after you have placed it. However, you can cancel an order and start over within 24 hours of placing an order for Standard Delivery ONLY.<\/p><p>\u00a0<\/p><div style=\"text-align: center;\"><strong>If you\u2019re still facing issues, get in touch with our customer care team.<\/strong><\/div><div style=\"text-align: center;\"><strong>Ask on Facebook<\/strong><\/div><div style=\"text-align: center;\"><strong>Connect on Messenger<\/strong><\/div><div style=\"text-align: center;\"><strong>Email Us<\/strong><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I'm missing an item from my order, what do I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please crosscheck your delivery bill with the items received in your package. The delivery bill inside the package will tell you the items you can expect to find inside. 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However, you can cancel an order and start over within 24 hours of placing an order for Standard Delivery ONLY.<\\\/p><p>\\u00a0<\\\/p><div style=\\\"text-align: center;\\\"><strong>If you\\u2019re still facing issues, get in touch with our customer care team.<\\\/strong><\\\/div><div style=\\\"text-align: center;\\\"><strong>Ask on Facebook<\\\/strong><\\\/div><div style=\\\"text-align: center;\\\"><strong>Connect on Messenger<\\\/strong><\\\/div><div style=\\\"text-align: center;\\\"><strong>Email Us<\\\/strong><\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Order Issues I&#8217;m missing an item from my order, what do I do? Please crosscheck your delivery bill with the items received in your package. The delivery bill inside the package will tell you the items you can expect to find inside. However, if there still seems to be a problem, please contact our customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.dreamydressbd.com\/wp-json\/wp\/v2\/pages\/31627"}],"collection":[{"href":"https:\/\/www.dreamydressbd.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dreamydressbd.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dreamydressbd.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dreamydressbd.com\/wp-json\/wp\/v2\/comments?post=31627"}],"version-history":[{"count":23,"href":"https:\/\/www.dreamydressbd.com\/wp-json\/wp\/v2\/pages\/31627\/revisions"}],"predecessor-version":[{"id":31706,"href":"https:\/\/www.dreamydressbd.com\/wp-json\/wp\/v2\/pages\/31627\/revisions\/31706"}],"wp:attachment":[{"href":"https:\/\/www.dreamydressbd.com\/wp-json\/wp\/v2\/media?parent=31627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}